Emerald Card Outage Lawsuit
H&R Block and Axos Bank had a system error resuling in an improperly declined transaction on customer’s Emerald Card.
When H&R Block and Axos Bank refued to pay the resulting damages, customer filed a lawsuit with Consumer Fraud Legal Services LLC.
The Judge ruled that H&R Block and Axos Bank violated the Electronic Funds Transfer Act for mishandling customer’s notice of error.
See Veronica Bargas v. Axos Bank and H&R Block, AAA Case# 01-19-0000-7444 (July 6, 2019)
Bargas Ruling